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Response times we commit to
| Type of issue | Reply within |
|---|---|
| Scams or dangerous accounts | 4 hours, including outside office hours |
| Cannot log in, or account suspended | 1 business day |
| Personal data — copy or erasure requests | 7 days, as the PDPA requires |
| Fees, receipts, tax documents | 2 business days |
| General questions about using the platform | 1 business day |
| Business and enterprise partnerships | 2 business days |
| Press and interviews | 3 business days |