Safety and dispute handling

We review every posting before it publishes, and follow a defined process when something goes wrong

Live numbers from the platform

Postings reviewed: 2,283
Postings flagged: 0
Postings rejected: 89
User reports filed: 1

Read from the database each time this page loads

What we check

The system flags, a person decides. Nothing is blocked automatically — real listings trip these patterns too often for that.

Signal	Why it matters	What happens
Phone number in the body	Usually an attempt to move the conversation off-platform, where no record exists	Flagged; a moderator reads the context before deciding
Immediate request to add on LINE	Same pattern, and it usually appears alongside a posting with no job detail at all	Flagged, and normally rejected if no scope is given
Upfront-payment vocabulary	Deposit, work guarantee, training fee — these three appear in nearly every report we receive	Rejected unless the context clearly means something else
Pay far above the difficulty of the work	The classic setup for harvesting personal documents from applicants	Flagged; the moderator compares against the range for that category
Links to external sites	Could be a real portfolio or a credential-harvesting page — a human has to look	Flagged, never auto-blocked
Telegram or WhatsApp as the contact channel	Almost nobody in Thailand works over these; the signal nearly always comes from an overseas account	Flagged, with an extra check on the account history

If something goes wrong mid-project

We do not hold your money, so we cannot force a refund. What we can do is investigate behaviour, suspend accounts, and give you records you can use as evidence.

1
Talk to the other party first, in writing
1–3 days
Most disputes are unclear scope rather than bad faith. Write down what you understood and ask them to confirm. A lot of cases end here.
2
Report it to us with evidence
Acknowledged within 1 business day
Use the report button on the posting or profile, or write to us through the contact form. We acknowledge first, then open a case.
3
We review both sides
2–5 business days
We read the posting, the application, the status history, the account record and any earlier reports. If we need more, we ask both parties at the same time.
4
We decide and tell you why
Within 2 business days of finishing the review
Outcomes range from a warning to removing the posting, or suspending an account temporarily or permanently. Both parties get the reasoning, and it is written to the audit log.
5
You get the record
On request
If you take the matter to the police or a lawyer, we can issue a copy of the platform records relating to your case.

What we can do

Review every posting before publication and reject anything that looks like a scam
Suspend accounts that break the rules and block re-registration with the same email
Hide a freelancer's phone and LINE until a client selects their application
Keep a record of every status change and issue a copy if there is a dispute
Monitor safety reports outside working hours
Erase your personal data within 30 days when you ask

What we cannot do

Escrow — we do not hold funds; payment moves directly between the parties
Forcing a refund or compensation — we have no legal power to do that
Guaranteeing work quality — we are not a party to the agreement you make
KYC identity verification — today we confirm an email address, not an ID card
Anything agreed off-platform — if you move to LINE, we cannot see it and cannot help

What to gather before contacting us

The more complete the report, the faster we decide. Well-documented cases usually close within two business days.

Links to the posting and to the other party’s profile
Screenshots of the conversation, including anything that moved off-platform
Transfer slips, or evidence that you paid and received nothing
Approximate dates and times of each event
What outcome you are asking for — a refund, removal of the posting, or simply an account review

When a case goes beyond us

Office of the Consumer Protection Board (OCPB)

Hotline 1166 for disputes over services bought and sold. Complaints can also be filed online.

Technology Crime Suppression hotline

Hotline 1441 for online fraud and money sent to scammers. The faster you report, the better the chance an account can be frozen.

Your bank

If you already transferred money, contact the bank immediately to request a freeze. Do not wait for our review to finish.

Personal Data Protection Committee

For matters concerning the unlawful use of your personal data.