Manager – VIP Department

Work Schedule for WFH

• Type: Full-time, 6 days/week (1 day off)

• Hours: 9:00 AM - 9:00 PM (2-hour break).

Key Responsibilities

• Ensure the accuracy of point releases, including updates for Update Points, New VIPs, and Daily Reports.

• Manage the team, ensuring effective communication and collaboration.

• Design and propose monthly campaign ideas, including creating SMS templates.

• Quickly and efficiently resolve VIP customer complaints and issues.

• Coordinate with other departments (IT, CS, and Finance) to improve the website and address technical problems.

• Handle and resolve immediate issues within the team and customer concerns.

• Summarize and prepare weekly performance reports.

• Monitor and evaluate team service quality for VIP customers.

Required Skills & Qualifications

• Technical Skills: Proficiency in basic computer tools, such as Excel, Google Sheets, and backend systems.

• Soft Skills: Strong communication, teamwork, and leadership abilities.

• Problem-solving skills with good decision-making in emergencies.

• Service-oriented mindset for VIP customers.

• Creative thinking for designing attractive marketing campaigns.

• Ability to manage teams and improve work efficiency.

• Eagerness to learn and self-improve.

• Preferred Experience: Previous work in a Call Center or the online gaming industry is advantageous.

Performance Metrics (KPIs)

• Retention Rate: Percentage of VIP customers who log in and use the service.

• Team Efficiency: Monthly performance outcomes against set targets.

Preferred Skills & Qualifications

• Proficiency in a second language (e.g., English, Chinese).

• Specialized knowledge in computer systems and software.